Privacy Policy

1. Data we collect

• Account and contact details: Name, email address, phone number, and business information you provide upon registration or use.
• Booking details: Appointment and scheduling information you submit through the platform.
• Usage and device data: Information collected automatically (e.g. browser type, IP address, viewed pages, timestamps) to secure and improve the service.

2. Payments and billing

Velbee does not process or collect customer payments for bookings on behalf of businesses. Payments for services are handled directly by the business through the payment processors they connect (for example, Stripe). Businesses may offer payment methods such as card payments, cash, or local payment methods.

Business subscription payments to Velbee are processed by LemonSqueezy, our payment service provider. LemonSqueezy collects and processes payment information (such as credit card details and billing addresses) on our behalf in order to complete subscription transactions. We do not store full payment card details on our servers. LemonSqueezy's privacy policy governs how they handle your payment data (lemonsqueezy.com/privacy).

Businesses who choose paid plans are responsible for their subscription payments. The Free plan does not require a subscription payment. When a paid subscription is due to auto-renew, we will send the business a reminder in advance. Velbee will never request customers to send payments directly to Velbee.

Subscription refunds

Business subscription payments collected by Velbee are generally non-refundable, except as required by applicable law or in exceptional circumstances. For full details, see our Refund Policy.

Fraud warning

If you are asked to send money in a way that seems unusual or if a payment request purports to be from Velbee but is not visible in your account or booking flow, do not transfer funds. Contact support immediately at support@velbee.gr.

3. How we use data

• To operate, maintain, and improve the Velbee platform.
• To provide customer support and respond to requests.
• To secure the service, prevent abuse, and troubleshoot issues.
• To send important service updates. Marketing emails are only sent if you opt in and can be opted out at any time.

4. Cookies and analytics

We use the following cookies on our site:

• Necessary cookies: Required for the platform to function securely (including NextAuth.js authentication cookies). These cannot be disabled.
• Analytics cookies: We use Google Analytics (GA4) to understand aggregate usage and optimize performance. These are only activated after your explicit consent.
• Consent cookie: We store your cookie preferences in vb_cookie_consent for 365 days.

You can also control cookies through your browser settings.

5. Sharing

• Service providers that help us host, monitor, and support the platform.
• Professional advisors (lawyers, accountants) where necessary.
• Authorities when required by law or to protect rights and safety.

6. Retention

We keep personal data for as long as your account is active or as needed to provide the service, meet legal obligations, resolve disputes, or enforce our agreements. We delete or anonymize data when it is no longer required.

7. Your rights

Depending on your location, you have rights to access, correct, delete, or restrict use of your personal data, or to object to certain processing under GDPR. To exercise these rights, contact us at support@velbee.gr.