Terms of Use

1. Service

Velbee provides scheduling and booking tools for professionals and their clients. We may update or improve features from time to time.

2. Accounts and responsibilities

• You are responsible for safeguarding your account credentials.
• You must provide accurate information and keep it up to date.
• You are responsible for complying with applicable laws when using the platform.

3. Subscriptions and fees

Velbee is offered on a subscription basis. Pricing and features are described on our site. Subscription charges apply only to paid plans; the Free plan does not incur a subscription fee. We do not take fees per booking — payments for bookings are handled between customers and businesses through the payment methods a business chooses to enable.

Business subscription payments are processed through LemonSqueezy, our payment service provider. By subscribing to a paid plan, you agree to be bound by LemonSqueezy's terms of service in addition to these Terms.

Velbee's revenue is generated from businesses who subscribe to paid plans. We do not request or receive payments from customers for business services.

Businesses will receive a reminder before any automatic monthly renewal of a paid subscription.

If an automatic renewal payment fails on the scheduled renewal date, Velbee will make up to three additional attempts to collect payment (one attempt per day). If all attempts fail, we reserve the right to automatically disable the business's public booking page until the outstanding payment is resolved.

Subscription refunds

Subscription payments collected by Velbee for business paid plans are generally non-refundable, except where required by applicable law. For review requests, contact support@velbee.gr.

No hidden fees

Velbee does not impose hidden fees. All platform charges are shown in your account and on pricing pages.

4. Businesses and bookings

Businesses listed on the platform manage their own availability and bookings. A business may cancel a booking or choose not to accept a booking request for legitimate reasons and is responsible for notifying the customer.

Payments: Customers pay businesses directly

How a business accepts payment (e.g. cash, in-person card, bank transfer, or payment link) is determined by the business and is outside of Velbee's control. Velbee does not hold funds and is not responsible for losses or disputes arising between customers and businesses.

Scam warning & permanent removal

If Velbee receives reports that a business has engaged in fraud, scams, or other misconduct, we will investigate. Where an investigation confirms misconduct, Velbee reserves the right to permanently remove the business's account and listings from the platform.

5. Acceptable use

• No unlawful, harmful, or abusive activity on the platform.
• No interference with or disruption of the service.
• No unauthorized access to other users' data or systems.

6. Intellectual property

Velbee owns the platform and its content, except for content you submit. You grant us a limited license to use your submitted content to operate the service.

7. Availability and changes

We aim for high availability but do not guarantee uninterrupted access. We may suspend or modify the service for maintenance, security, or legal reasons.

8. Disclaimers and liability

The service is provided "as is" without warranties. To the extent permitted by law, Velbee's liability is limited to the amount you paid for the service in the past 12 months.

9. Contact

For questions about these Terms, email us at support@velbee.gr.